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Mahesh12n
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Message 1 of 3
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Heating the laptop and Draining the battery for HP OMEN

HP Recommended
HP OMEN -15 dc0084tx
Microsoft Windows 10 (64-bit)

I have been using HP OMEN laptop 'HP OMEN -15 dc0084tx' from 2 years. Now I am facing Heating and battery backup issue.  After turning on laptop, in just 15 min. laptop starts heating. And Battery backup is just 1 hour when fully charged. Please give me solution to this. 

Laptop details:

1. 16 gb RAM

2.  4 Gb 1050Ti NVIDIA GEFORCE GTX Graphics

3. Intel® Core™ i7-8750H (2.2 GHz base frequency, up to 4.1 GHz with Intel® Turbo Boost Technology, 9 MB cache, 6 cores)

4. 3-cell, 52 Wh Li-ion Battery

5. Windows 10 Home Single Language 64

2 REPLIES 2
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@Mahesh12n

 

I reviewed your post and I understand that the laptop is overheating, and the battery is draining quickly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111079.exe

 

Intel: https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98167.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97164.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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eVIL9999
Level 3
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Message 3 of 3
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HP Recommended

I recommend you to sell this laptop ,and never buy h p again. I have the same scenario, acer ASUS , dell, m s I,     is the way to go, dump this.

 
 
 
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