Hi , i got hp victus laptop and it says that it's plugged in but the laptop isn't taking any charge

[ANCIENTvidenc]

Hi i got an issue with my hp victus laptop 15-fa1093dx and it says that it's plugged in while it isn't taking any charge , even when it is on shut down mode , and i have changed the power brick and same thing , i went to an repair shop but they said we don't know what is the problem with it (i got windows 11)

[Kuroi_Kenshi · Accepted solution]

Hi @ANCIENTvidenc,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Power Settings:

• Open Windows settings (Windows Key + I).
• Navigate to System -> Power & sleep.
• Ensure that settings are configured correctly for when the device is plugged in.

Inspect the Battery Health:

• Search for Windows PowerShell and run it as administrator.
• Enter the command powercfg /batteryreport.
• This generates a battery report that you can review for any health issues.

Update Drivers:

• Open Device Manager (Windows Key + X -> Device Manager).
• Expand the Batteries section.
• Right-click the Microsoft ACPI-Compliant Control Method Battery and Battery Adapter, then select Update driver.

Run HP Support Assistant:

• Launch the HP Support Assistant.
• Go to “Check for updates and messages” to ensure all updates are installed.
• Perform diagnostics to check for any hardware issues.

Check Physical Connections:

• Examine the charging port and cable for physical damage or debris.
• Try using a different outlet or paired connectors that are known to work.

Battery Reseating:

• If your model allows, remove and reseat the battery properly, then try plugging it in again.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[ANCIENTvidenc]

Hi kuroi , thanks for your help , hopefully it worked after reinstalling windows , i went to repair shop and they said we don't know , glad that it worked , have a nice day.

[Kuroi_Kenshi]

Hi @ANCIENTvidenc,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,