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- HP Community
- Gaming
- Gaming Notebooks
- Re: High Pings on Wifi with RTL8853AE

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01-13-2023 10:11 AM
I am having problems with my new HP notebook. The problem is that I have a high ping every few seconds. I have already tested several drivers from both HP and Microsoft for the wifi adapter and unfortunately got no improvement.
There is also an error in the log:
A problem occurred while starting the PCI\VEN_10EC&DEV_8852&SUBSYS_88E1103C&REV_00\04CFFFE88520100 device.
DeviceInstanceId PCI\VEN_10EC&DEV_8852&SUBSYS_88E1103C&REV_00\00E04CFFFE88520100
DriverName oem0.inf
ClassGuid {4d36e972-e325-11ce-bfc1-08002be10318}
ServiceName rtwlane6
LowerFilters
UpperFilters vwifibus
Problem 0x0
Status 0xc00000e5
Does anyone have similar problems or even a solution?
Thanks a lot
01-13-2023 02:01 PM
Hello @Solo_Cola
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before we continue ... |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
Processor |
BIOS Version/Date |
BaseBoard Product |
BaseBoard Version |
(2) Start Windows <Device Manager>
- Expand <Network adapters>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
--->>> Send screenshot
(3) Please report back
01-13-2023 02:38 PM
1. here is the system info. It is in German but it is in the same order as requested.
Betriebsystemname: Microsoft Windows 11 Pro
Version: 10.0.22621 Build 22621
Systemmodell: Victus by HP Laptop 16-e0xxx
System-SKU: 4Q734EA#ABD
Prozessor: AMD Ryzen 5 5600H with Radeon Graphics, 3301 MHz, 6 Kern(e), 12 logische(r) Prozessor(en)
BIOS-Version/-Datum: AMI F.15, 10.08.2022
BaseBoard-Produkt: 88EE
BaseBoard-Version: 80.72
2.
01-13-2023 06:26 PM
Hello @Solo_Cola
(1) Create Windows system <restore point>
How to Create a System Restore Point on Windows 10 or Windows 11
(2) Download and install / update
Realtek RTL8xxx Wireless LAN Drivers | 1.0.0.212 Rev.S | 17.4 MB | Sep 15, 2022 | Download |
Optionally:
Realtek RTL8xxx Series Bluetooth Driver | 1.9.1051.3002 Rev.S | 2.7 MB | Aug 23, 2022 | Download |
(3) Restart Windows
(4) Test again
(5) Please report back