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andreasceid
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High Temperature

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HP OMEN 15-DC1036NS
Microsoft Windows 10 (64-bit)

Hello,

 

I have got an HP OMEN 15-DC1036NS Intel Core i7-9750H/16GB/1TB SSD/1660 Ti GTX.  I experience very high temperatures while playing really old games like Age of Empires 3. I expect those games not to require high computational power and thus I have to deal with CPU temperatures close to 100 C (97 to 98 C to be precise). I have read a lot of official answers to this problem, so in short I'll try to share any solutions I tried to apply. First of all, I have updated my BIOS. Secondly, I have the latest version of Windows 10 - 64 bit (2004). The CPU temperatures are measured using the official HP Omen Control Center software. There is a lot of talking on undervolt and other solution that drop the overall performance. I have already got my device back from the official HP tech support center in Greece where I had it evaluated, since I'm still on warranty. Their position on this matter was that it operates within normal bounds. I really need an explanation here. In other words, why are those high CPU temperatures considered within the normal range?

 

Thanks! 

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Riddle_Decipher
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@andreasceid Click here for steps to resolve overheating issues, I understand the AOE 3 doesn't ask for much graphics, however, there could be a software compatibility issues, that said, to identify the issue, you could try reducing the resolution on the in-game settings and switch the windows settings to performance rather than visual effects to make a minor change, however, the game may heat up your PC, hence make sure you are using a cooling pad as well, to be on a safer side.

 

Here's how you change windows settings:

  • Go to Start Menu > click on Settings.
  • Type performance > choose to Adjust the appearance and performance of Windows.
  • In the new window, go to the Visual Effects and select Adjust for best performance.
  • click Apply and Ok...this should do the trick.

I must let you know that its normal for a gaming PC to heat up, and with an Intel CPU such as the one you have, there's nothing to worry about, for details on why you don't need to worry: Click here to go through the CPU specifications, look under Tjunction of the CPU, it supports up to 100°C.

 

P.S: Welcome to HP Community 😉

 

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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Riddle_Decipher
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andreasceid
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@Riddle_Decipher

Thanks for your thorough response!

 

I think that Tjunction  is the melting point of the processor. Therefore, I have to ask for how long can I expect my PC to last if it runs with temperatures that exceed 90 C for as long as 2 hours per day? In other words, are 95 C and 65 C equivalent regarding my processor, or am I ruining my device?

 

Thanks again 🙂 

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praveen196
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@andreasceid

 

I understand your concerns.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Or you can contact a local service center for repair.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

andreasceid
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Hello again!

 

@Praveen196 I have already contacted with HP support. They examined my computer, like I mentioned at my first post, and they claim that everything is just fine. I just cannot accept that without any justification. I 'm currently a university student at a computer engineering department and I really need an explanation regarding the normality of my computer's condition.  Why is it considered normal? I thought that computers operating above 90 C in CPU for at least 2 a day are likely not to last for over a year. 

 

Thanks again!

 

PS: I want to believe. I just want some justification.  

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Sayved
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TJunction is actually just the throttle temperature. It's the temperature of which the CPU will reduce the voltages and clock speeds to prevent damage. If it runs too hot for too long it will reduce down as low as it takes to keep it from sustaining damage. So no, your CPU isn't going to just explode or die from running 100C constantly. The issue is actually the components around the CPU that end up with heat splashed onto them, but components like VRMs are capable of easily running 120-200C without issue. So while it may feel very uncomfortable running a CPU at high temperatures... It is actually fine. My advice is to download a small program called throttlestop and reduce the Turbo Ratios.

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