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zxrui
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Message 1 of 2
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Solved!

High ping

HP Recommended
Hp OMEN 15 AMD
Microsoft Windows 10 (64-bit)

Hello, i just bought this new Hp OMEN 15 AMD and i tested out some gaming and speedtest. When i first game the ping is pretty high then my usual gaming previously. Can anyone help me with this issue? is the network adapter not compatible or there's any way to troubleshoot? i tried running the troubleshoot or HP hardware detection and everything works fine its just high ping or ping spikes.

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Echo_Lake
HP Support Agent
HP Support Agent
26,898 26,832 1,265 1,309
Message 2 of 2
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HP Recommended

@zxrui

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

higher connection speed lets you send and receive data faster, thus lowering your ping. Conversely, a slower connection speed can result in high ping, which in turn makes lag more noticeable when playing games online.

To determine if you’re getting adequate bandwidth, check out this free site called Speedtest which is run by a network performance company. It lets you test your current ping, download speed, and upload speed. If you are not receiving the speeds that your ISP promised, then you can let them know and ask them to optimize the speeds.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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Echo_Lake
HP Support Agent
HP Support Agent
26,898 26,832 1,265 1,309
Message 2 of 2
Flag Post
HP Recommended

@zxrui

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

higher connection speed lets you send and receive data faster, thus lowering your ping. Conversely, a slower connection speed can result in high ping, which in turn makes lag more noticeable when playing games online.

To determine if you’re getting adequate bandwidth, check out this free site called Speedtest which is run by a network performance company. It lets you test your current ping, download speed, and upload speed. If you are not receiving the speeds that your ISP promised, then you can let them know and ask them to optimize the speeds.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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