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‎04-23-2020 05:22 AM

HP Recommended
Product: PC-17-w005na (energy star)

As per several post on this issue the Right hinge on my HP OMEN PC-17-w005na (energy star) is so stiff it is causing the laptop to break open  when moving the screen.  I can now no longer close the laptop !!
This issue  did occur during the first 12 months i had it and HP repaired it under warranty but its failed again.   
Given the No of similar post this does appear to be a common fault with these otherwise Excellent Laptops !!
How do i get it repaired and does anyone know if HP have improved the Hinge based on the No of fault request they must have received from users,  as i would prefer to get it repaired with some confidence.

THANKS 

mike 

1 REPLY 1

‎04-23-2020 11:22 AM

HP Recommended

@Made_in_Mcr

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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