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‎12-29-2016 06:47 PM

HP Recommended
Product: Omen 15-ax033dx
Operating System: Microsoft Windows 10 (64-bit)

We bought our son an HP Omen Gameing Laptop which is still under HP's limited warrenty. he was using an optical mouse that has a cordless USB plug so when he went to take out the USB plug part of the USB port cameout how can I report this to HP to get this fixed or a replacement USB ?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-30-2016 11:03 AM

HP Recommended

Hi@FleX415,


Thanks for using the HP Forums. One Stop for all sort of solutions for your HP Products

 

I have read your post and understand that you need assistance in fixing the broken USB ports. Is that, right?

I request you to get in touch with Phone support for further assistance using the link below.

 

http://support.hp.com/us-en/contact-hp

 

This should solve the issue.  Let me know for more solution.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

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1 REPLY 1

‎12-30-2016 11:03 AM

HP Recommended

Hi@FleX415,


Thanks for using the HP Forums. One Stop for all sort of solutions for your HP Products

 

I have read your post and understand that you need assistance in fixing the broken USB ports. Is that, right?

I request you to get in touch with Phone support for further assistance using the link below.

 

http://support.hp.com/us-en/contact-hp

 

This should solve the issue.  Let me know for more solution.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No
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