How I get a hold of a technician ?!?

[SupriseMe]

I had a machine repaired and it should have a 90day warranty; however, when I attempted to contact HP, it wont let me chat with a technician as my warranty expired.  SOOOOOOOOO..... How I get a hold of a technician ?!?

CSO Number:

BPRW8931-01

CSO Placement Date:

09-01-2020

Model Number:

7KJ87UA

Model Description:

OMEN LAPTOP 17-CB0002CA

Serial Number:

[Personal Information Removed]

OMEN by HP 17-cb0000 Laptop PC

Out of Warranty: Ended on August 08, 2020

Serial number:

[Personal Information Removed]

Product Number:

7KJ87UA

[Kumar0307]

@SupriseMe, Welcome to the HP Support Community!

For better assistance, kindly let me know that is the issue with the HP Notebook. 

Keep me posted.

[SupriseMe]

No post,  when last posted,  I got a fan error 90b on startup,  then nothing.   Also,  the battery showed charging,   but it wasn't,   as previous to the last attempted post, it showed 0%.  

I thought it was my charger,  but that works on my other machine.   

Now,  I got nothing,  no post, no power

[Kumar0307]

@SupriseMe

Kindly perform the steps mentioned in this document - Computer Does Not Start

If you are able to boot, run a hardware test.

Let me know how it goes.

[SupriseMe]

No go,  batter led looks like its charging,   got nothing.   To be clear,  I am unable to post to the omen logo scrren.

[Kumar0307]

@SupriseMe

In this case, please reach out to the HP Technical Support team in your region regarding the service options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

[SupriseMe]

ok; I have done this and every time, it loops back to just the forums or an authorized dealer.  I get you guys are busy, i understand that the overall warranty is out; however, your repair, as stated in the receipt, has a 90 day warranty and I have no idea how to contact you other then hoping you respond in this forum.  

Is there a special number or email address I can contact in regards to my issue with your teams warranty repair on my machine?

[The_Fossette]

@SupriseMe

Help me with your region (Country) in a private message and I will share the contact details.

Cheers!