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How do I get the free copy of Death Stranding?

HP Recommended
Omen 17
Microsoft Windows 10 (64-bit)

Does anybody know how to obtain the free copy of Death Stranding that has been offered as included with some RTX-equipped HP machines?  My retailer more of less told me to bog off and said that HP would email me the redemption info, but 10 days have passed and nothing.  Cannot manage to get anywhere with HP either as none of the "convenient" virtual support functions recognize my query...anyone managed to obtain this?

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