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‎10-25-2020 06:55 PM

HP Recommended
Product: OMEN by HP Laptop 15-dc0xxx
Operating System: Microsoft Windows 10 (64-bit)

I had the swollen battery issue and the HP battery is not available through HP, so I had to go with a non-HP battery. Everything works great, but now every time I restart I get the warning that I am using a non-HP battery and I have to press enter to continue to restart.  How do I fix this?

2 people had the same question
1 REPLY 1

‎10-28-2020 10:10 AM

HP Recommended

@najnad Welcome to HP Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number.

 

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

 

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