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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN by HP Laptop PC - 15-ax033dx (ENERGY STAR)
Microsoft Windows 10 (64-bit)

My Support Assistant is telling me that I need to replace my primary battery (my laptop has no secondary battery), but when I look for a replacement part, I see two batteries listings. The first reads "741976-001 Part is not orderable in the HP Parts Store. Real Time Clock (RTC) Battery (Not the Regular Lithium Battery) RoHS: COMPLY_2.05." The second one states, "858968-001 In stock CABLE, BATTERY RoHS: COMPLY_2.06."

 

I'm guessing that the one I need is the former. So, how long do I have before my primary battery becomes unusable? What is your estimate on that?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @San-Carlos-Kid 

 

Welcome to the HP Support Community. We are really sorry that you are facing battery-related issues with your OMEN By HP Laptop PC - 15-Ax033dx (ENERGY STAR). We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @San-Carlos-Kid 

 

Welcome to the HP Support Community. We are really sorry that you are facing battery-related issues with your OMEN By HP Laptop PC - 15-Ax033dx (ENERGY STAR). We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
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