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Microsoft Windows 11

I have a Victus Gaming Laptop 15-fa1161TX product 9A9N1PA with 16GB of ram system info says available ram is 7.65GB the system test in the BIOS says everything is ok.  is this normal also can I put a 32GB stick in it or even 2?

1 ACCEPTED SOLUTION

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HP Recommended

The Crucial memory report for the model series indicates that it can support up to 2 x 32 GB of DDR4-3200 MHz memory.

 

HP - Compaq HP Victus 15-fa1000 | Memory RAM & SSD Upgrades | Crucial.com

 

HP only has the service manual for the previous model series which indicates the maximum memory is 2 x 8 GB:

 

Maintenance and Service Guide (hp.com)

 

You can also run this command to see what Windows reports:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

 

As far as the memory usage, that seems quite high, but there isn't anything you can do about it.

 

Run the Windows Resource Monitor app and look at the memory tab to see how the memory is being allocated.

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3 REPLIES 3
HP Recommended

The Crucial memory report for the model series indicates that it can support up to 2 x 32 GB of DDR4-3200 MHz memory.

 

HP - Compaq HP Victus 15-fa1000 | Memory RAM & SSD Upgrades | Crucial.com

 

HP only has the service manual for the previous model series which indicates the maximum memory is 2 x 8 GB:

 

Maintenance and Service Guide (hp.com)

 

You can also run this command to see what Windows reports:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

 

As far as the memory usage, that seems quite high, but there isn't anything you can do about it.

 

Run the Windows Resource Monitor app and look at the memory tab to see how the memory is being allocated.

HP Recommended

Thankyou i ran the ram check and got back 32GB that's perfect, I was a little worried after googling that it would only take 16gb max.

HP Recommended

You're very welcome.

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