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‎09-07-2021 10:47 AM - last edited on ‎09-07-2021 12:55 PM by

HP Recommended
Product: Omen Laptop Model: 15t-dh000 Prod ID: 5VX96AV

Hi,

One of my employees is being asked if they can use an old HP Omen laptop for 4k video recording and production work (and support 4k external monitor at 60hz or better). The First the HP system said it was invalid info, then it says "service temporarily unavailable" when i enter my info. So I can't seem to resolve this via HP support, since they need to see a valid device before they will let me speak to support.

Model: 15t-dh000
Prod ID: 5VX96AV
[personal information removed]

Can anybody suggest a way to get the specs on this? Unfortunately, it's in a warehouse and we have nobody who can boot it up and test it out. I'm hoping to just find out based on model, product, S/N.

Thanks!
-billb

 

Category:
2 REPLIES 2

‎09-07-2021 10:59 AM

HP Recommended

Hi

https://support.hp.com/us-en/product/omen-by-hp-15-dh0000-laptop-pc-series/26122167/model/26122168/p...

 

Unless I'm mistaken, no exact specification for this model

the S / N must not be given here, but it seems incorrect to me

 

 

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‎09-07-2021 12:51 PM

HP Recommended

Thank you!

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