Hp Omen 15 - dc0019nq keyboard ghosting

[dubios]

So,I bought this laptop first time like 2 months ago,installed win10 and all the updates,installed all the drivers from the site(including the bios update) and after all this I decided to install a game that i play from time to time (CS:GO). As I am quite experienced at this game it didn't take long for me to notice something weird in the movement.From time to time(quite randomly) my keys would get "stuck",i guess it's a correct term for it,I would use W+A+SPACE or W+D+SHIFT and so on and my keyboard wouldn't make the movement and I had to lift my finger up of the key that wouldn't respond and press it once again to take my command. After this experience I searched the internet a lot to find an answer on this issue,I also talked with a HP operator on this matter and I made a test using HP Hardware diagnostics UEFI, which resulted that I had a faulty keyboard(the words of the HP operator after checking my error code).After all of this I decided to send the laptop back,because it was still returnable at that point,thinking it was a fabrication problem. 2 days ago I received the same laptop(it took this long because the laptop was not in stock in this period of time),brand new laptop ,installed win10 and all drivers again,installed CS:GO ,starded playing and encountered the same issue. While using an external keyboard connected trought USB port it works just fine,i don't get key ghosting of any kind. I would like to know if this is a solvable issue or I will have to return this laptop as well and find myself some other device.

[Photoray002]

@dubios

About all we can do here on the forum is try to have an HP rep contact you.

I have not heard of this issue from other posters here so I dont really know what to tell you.

I will say that if its not performing the way you want after its been replaced, I would consider taking it back for something else.

[dubios]

Thank you for your fast answer.I will wait for other opinions too,getting something else is the only solution at the moment.

[Photoray002]

Ive asked the mods to escalate your post.

Good luck.

[rick-s]

@dubios

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[jarekmn]

Have you resolved the problem? I cannot press 3 keys. Some of them I can, some not. AFG keys what gives a chord Csus4 in my DAW can't be played.