05-15-2020 08:09 PM
I bought this laptop Hp Omen 15-dh0009ne with RTX2060 in March 2020. While playing all games in high settings (CSGO, pubg) temperature of CPU hits up to 98 degrees at least four to five times in a minute and runs between 85 to 95 degrees average in a minute. GPU temperature runs around 75 to 85 degrees. After going through Hp virtual support to check for heating issue, didn’t solve the problem. I have updated the BIOS, checked fans are running properly and no dust accumulation issue (it’s a brand new laptop) the heating problem still exists. How could this issue be fixed.
05-26-2020 03:36 PM - edited 05-26-2020 03:38 PM
@Fahads Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.
That said, Click here for steps to resolve overheating issues, you could try reducing the resolution on the in-game settings and switch the windows settings to performance rather than visual effects to make a minor change, however, the game may heat up your PC, hence make sure you are using a cooling pad as well, to be on a safer side.
Here's how you change windows settings:
- Go to Start Menu > click on Settings.
- Type performance > choose to Adjust the appearance and performance of Windows.
- In the new window, go to the Visual Effects and select Adjust for best performance.
- click Apply and Ok...this should do the trick.
I must let you know that its normal for a gaming PC to heat up, and with an Intel CPU such as the one you have, there's nothing to worry about, for details on why you don't need to worry: Click here to go through the CPU specifications, look under Tjunction of the CPU, it supports up to 100°C.
P.S: Welcome to HP Community 😉
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
I am an HP Employee