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‎12-07-2018 12:59 AM

HP Recommended
Product: Pavilion 15 CX0002NX
Operating System: Microsoft Windows 10 (64-bit)

Hello,

i just git my hp pavilion 15 cx0002nx and it comes with 8 gigs of ram but i would like to upgrade to 16 gigs. when i removed all screws from the back the cover wont come up i was scared to use force maybe i could damage it. i dont wanna void my warranty. please tell me why its not coming off when all screws are removed.

 

Thank You.

1 REPLY 1

‎12-07-2018 01:24 AM - edited ‎12-07-2018 01:29 AM

HP Recommended

It usually has clips holding it that must be gently but firmly unclipped. Use something like a credit card to insert bewteen the edges and slide it around working the clips loose. Make sure all screws are out.

Maintenance and Service Guide is here if needed:

https://support.hp.com/us-en/product/hp-pavilion-gaming-15-cx0000-laptop-pc/20284020/model/22891823/...

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