Hp Pavilion Power playing audio through headphones and laptop

[Lakelover123]

Hello- my daughter has just taken delivery of her new HP Pavilion Power 15-ec0006na to replace her old MSi gaming laptop. The problem she is having is when she connects her headphone or EarPods to the laptop the sound plays through both the headphones and the laptop. Is there any way of disconnecting the laptop audio so that it just plays through her headphones only?

Many thanks

[TEJ1602]

@Lakelover123, Welcome to HP Support Community!

Follow the steps below to isolate and resolve the issue-

Check the 'Disable front panel jack detection' option:

1. Double-click on the Realtek HD Audio manager system tray icon
2. Click on the small folder icon 
3. Check that the 'Disable front panel jack detection' tick box is unticked.
4. Now insert the jack plug of either a microphone or headphones into the corresponding front panel socket of your computer.
5. If you now see the message 'Information: A jack has been plugged in', then you do not need to change this setting as your system has an HDA compatible front panel.
6. If you do not see this message, then click on the small folder icon again and tick the 'Disable front panel jack detection' checkbox.

If any of the above options are unavailable, install the latest drivers for your audio adapter and then try again: Click here for the drivers

Hope this helps! Keep me posted. 

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