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HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 (2V8U8AV)
Microsoft Windows 11

IMG20220802203630.jpg

Since the day i bought this laptop I've been facing blue screens everytime im playing a game...i contacted the hp support ppl but they haven't been helpful at all....they updated drivers ,cleaned temp files, suggested reinstallation of windows (which i did myself with hp cloud recovery tool) and it still didnt fix the problem .. Anyone know why this is happening?

The errors im facing are:

Clock_watchdog_timeout

Machine_check_exception

 

1 REPLY 1
HP Recommended

Hello @praeetm_178 

 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--- >>> Run all tests <<< ---

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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