• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
Locked

‎01-23-2020 09:00 AM - edited ‎01-23-2020 09:01 AM

HP Recommended
Product: Power pavilion 15t
Operating System: Microsoft Windows 10 (64-bit)

My screen is stuck at HP Bios Update. It is at 56%. The laptop it self will not power off. I have tried holding the power button at several intervals from 5 seconds to 10 to 30 and even up to a minute. The computer will not power off and it is stuck at the HP Bios update screen.

1 person had the same question
1 REPLY 1

‎01-23-2020 12:37 PM

HP Recommended

@karlalexaz , welcome back to the forum.

 

Here is a guide to help you recover the BIOS. 

 

If the computer is not plugged into a wall socket you should do so.  This may allow you to turn it off.  It has to be off to use the guide that I provided.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.