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Message 1 of 2
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Flag Post

Hp black screen

HP Recommended
Hp envy 17 - 3070NR
Microsoft Windows 7 (64-bit)

Hi all!

I am using hp envy 17 and is working without any issue until yesterday when I turned it on and all I see is 

blank black screen.

When I restart in safe mode it works fine. 

 

I have tried power reset and recovery to previous date but all in vain. 

I'm running a memory test now, because I don't know what else to do. 

 

Please help! 

Thanks. 

20200927_203226.jpg

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@MDEnvy17 Welcome to HP Community!

 

I understand that you are getting a black screen.

 

Please perform the below steps and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Please perform the below steps on the computer to run a System Test

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select Quick Test

 

Please let us know the result.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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