Create an account on the HP Community to personalize your profile and ask a question
12-13-2020 04:47 AM
Product: Hp omen 15 15F21LA
Operating System: Microsoft Windows 10 (64-bit)
Yesterday my brand new Hp omen 15 (2020) arrived and ever since i turned it on there were weird visual bugs, the display would get distorted, characters were missing, etc. I recorded a few videos with my phone and i got some captures here (and the glitches show which leads me to believe this is a intel graphics card problem), here are 2 quick captures of the type of bugs that i encounter constantly, and as i type this i notice that with every single input the glitches come and go all the time.
I updated everything!! Windows, drivers, intel drivers, nvidia drivers, Bios, but the problem persists. I played around with Hp omen center and (between discrete and hybrid) nothing changed. When i boot and get into the bios menu this issue is not present. But i have tried every single solution that i can find and nothing seems to solve this, very frustrating for a brand new notebook... I have tried with battery connected and unconnected to power, all that i could think of and the issue stays the same. I have to note; in games this issue is non existent, i installed and playen Doom eternal in very high settings and no problem was encountered whatsoever, buttery smooth. But! once i was done with it the visual bugs in windows where even worse. Sometimes weird characters appear, sometimes different windows get distorted, some do some dont, this is very weird and have never faced something like it. Tomorrow i will ask for a change of notebook from the retail store i got it but if i manage to find a solution (since this seem to be a software issue, or maybe the integrated graphics chip came damaged) before then i would be extremly thankful.
1 REPLY 1
12-19-2020 10:32 AM
Hi@Lincherino, Welcome to the HP Support Community!
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I see from the post that you purchased a refurbished unit from Amazon and when you opened the box found that the screen pops out. Don't worry I'll try my best to help you with this,
In this scenario, I would personally suggest you contact our HP phone support for available service related options.
HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community