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Nak4
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Hp omen 15 ax002tx battery problems

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HP Omen 15-ax002tx
Microsoft Windows 10 (64-bit)

In the last couple of months my laptop has swollen. When I opened it up I've found that it's because of the swollen battery and I wonder where or which battery should I get to replace it.

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Photoray002
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Hello @Nak4 

 

HP does not sell those batteries unfortunately. You will have to look online for a 3rd party alternative.

The manual page 34 gives you the info on the battery part numbers.

Yours uses the 3 cell 849910-850.

http://h10032.www1.hp.com/ctg/Manual/c05357609

 

You can also remove the battery and run the laptop on power cord only, like a desktop. It wont hurt anything.

The manual also explains how to access the back panel. You will have to remove screws and use a credit card or spudger tool to carefully separate the case clips.

 

This video shows a similar model and how he separates the case clips.

https://www.youtube.com/watch?v=cwBb4U32AHg

 

This video shows how to remove your models battery.

https://www.youtube.com/watch?v=d9fImU3b29s

View solution in original post

1 REPLY 1
Photoray002
Level 15
Level 15
12,664 12,442 1,306 4,288
Message 2 of 2
Flag Post
HP Recommended

Hello @Nak4 

 

HP does not sell those batteries unfortunately. You will have to look online for a 3rd party alternative.

The manual page 34 gives you the info on the battery part numbers.

Yours uses the 3 cell 849910-850.

http://h10032.www1.hp.com/ctg/Manual/c05357609

 

You can also remove the battery and run the laptop on power cord only, like a desktop. It wont hurt anything.

The manual also explains how to access the back panel. You will have to remove screws and use a credit card or spudger tool to carefully separate the case clips.

 

This video shows a similar model and how he separates the case clips.

https://www.youtube.com/watch?v=cwBb4U32AHg

 

This video shows how to remove your models battery.

https://www.youtube.com/watch?v=d9fImU3b29s

View solution in original post

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