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Jllel
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Message 1 of 3
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Hp omen 15-dc00051nr not starting

HP Recommended
Omen 15-dc
Microsoft Windows 10 (64-bit)

Hello good afternoon
I have a problem with my hp omen 15-dc model

Suddenly it stop working and dont want to start up

I try to reset the ram

But i notice that the ssd is getting berry hot

So i removed battery

Whenever i put it back the laptop dont turn on and the ssd start heating

I did my research and i had been told that its the ssd cheapest  And need to be Need to be replaced !


kindly advise 

2 REPLIES 2
Photoray002
Level 15
Level 15
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Message 2 of 3
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HP Recommended

@Jllel  If your power is connected, the SSD heats up but the laptop wont start?

You would need to speak with the warranty department. Ill ask if someone can contact you here in a PM.

Thanks.

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Jacky-D
Retired
Retired
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Message 3 of 3
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HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

I work on behalf of HP
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