-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Gaming
- Gaming Notebooks
- Hp omen 15-dc00051nr not starting

Create an account on the HP Community to personalize your profile and ask a question
10-13-2019 01:51 PM
Hello good afternoon
I have a problem with my hp omen 15-dc model
Suddenly it stop working and dont want to start up
I try to reset the ram
But i notice that the ssd is getting berry hot
So i removed battery
Whenever i put it back the laptop dont turn on and the ssd start heating
I did my research and i had been told that its the ssd cheapest And need to be Need to be replaced !
kindly advise
10-13-2019 06:27 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.