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semah1
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Hp omen 15-dc1059nf overheating

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hp omen 15-dc1059nf
Microsoft Windows 10 (64-bit)

i have hp omen 15-dc1059nf , i have bought it since 3 days ! 

i tested it , and the temperature was around 85°C , even if i dont use it is like 70° ,74° .. 

 

I fixed the bios , pilotes i reinstall it many times ,windows updates ,performance of the battery (litteraly everything by seeing old issues in your forum) so the software is fine .

I suffered from the noise of fans always working and the heating of keyboard .

I tried with Cs go it was like 95°C 94°C just in 2 minutes , it reached 97°C so i shutted down the laptop .

Since i bought it even i'm in the desktop doing nothing the temperature is around 55° C (lower temperature i had seen in my laptop)

I tried even undervolting and nothing worked unfortunately .

Really i need a help , thank you in advance.

 

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Riddle_Decipher
HP Support Agent
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@semah1 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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semah1
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@Riddle_Decipher hello again , i sent you a message with all my information . 

I hope that you will find a solution to that temperature issue as soon as possible .

 

Thank you in advance 

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