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- Hp omen 16-c0131ax couldn't connect to external monitor

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11-11-2022 09:01 PM
Recently I found that my laptop windows 10 couldn't connect to my monitor using hdmi cable. While my another dell laptop which is in windows 11 able to connect to my monitor. I have try many methods found online but still couldn't fix it.
And I found that my display driver, amd rx6600m in device manager was showing error, and the error code is code 43.
Anyone from the community able to help me solve the problems?
Thanks.
11-12-2022 06:18 AM
Hello @Melvin87
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before we dive deeper ... |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
Processor |
BIOS Version/Date |
BaseBoard Product |
BaseBoard Version |
(2) Start Windows <Device Manager>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
- Expand <Audio inputs and outputs>
- Expand <Bluetooth USB>
- Expand <Display adapters>
- Expand <Network adapters>
- Expand <Sound, video and game controllers>
--->>> Send screenshot
(3) Please report your results
11-12-2022 06:49 AM
Hello @Melvin87
Thanks for reporting.
(1) Create Windows system <restore point>
How to Create a System Restore Point on Windows 10 or Windows 11
(2) Download and install / update
AMD High-Definition Graphics Driver | 27.20.21001.28003 Rev.A | 733.9 MB | Jul 22, 2021 | Download |
Realtek RTL8xxx Wireless LAN Drivers | 1.0.0.208 Rev.S |
(3) Restart Windows
(4) Test again
(5) Please report your results