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‎11-11-2022 09:01 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Recently I found that my laptop windows 10 couldn't connect to my monitor using hdmi cable. While my another dell laptop which is in windows 11 able to connect to my monitor. I have try many methods found online but still couldn't fix it.

And I found that my display driver, amd rx6600m in device manager was showing error, and the error code is code 43.

Anyone from the community able to help me solve the problems? 

 

Thanks. 

 

Category:
5 REPLIES 5

‎11-12-2022 06:18 AM

HP Recommended

Hello @Melvin87 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we dive deeper ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Audio inputs and outputs>

- Expand <Bluetooth USB>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎11-12-2022 06:37 AM

HP Recommended

Melvin87_0-1668259943558.png

Melvin87_1-1668260166842.pngMelvin87_2-1668260186392.png

 

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‎11-12-2022 06:49 AM

HP Recommended

Hello @Melvin87 

Thanks for reporting.

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install / update

AMD High-Definition Graphics Driver

27.20.21001.28003 Rev.A733.9 MBJul 22, 2021Download

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

 

(3) Restart Windows

(4) Test again

(5) Please report your results

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‎11-12-2022 07:10 AM

HP Recommended

hi, i have follow the step, however it is not working. do you have any other solutions?

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‎11-12-2022 08:04 AM

HP Recommended

Hello @Melvin87 

 

Follow

HP PCs - Troubleshooting HDMI display and sound issues

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