Hp omen 17 randomly becomes very quiet even at max volume

[JohnMorrone84]

Had my hp omen 17 for about a month. I’ve noticed recently that the volume will randomly become very quiet even at max volume. This happens when watching YouTube for example. It can start out at max volume and everything g sounds normal and loud, then it will randomly become very quiet (like half or 30% loudness) while still at full volume. Sometimes it will randomly jump back up to full sound and then back down. Any fixes?

[Irwin6]

Hi @JohnMorrone84,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with the speakers on your Laptop.

Please follow the steps below to perform an audio test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.

4) click Component Tests > click Audio, and then click Run once.

Confirm if you are getting maximum sound by increasing the volume using the physical volume buttons on the keyboard.

If the hardware is working fine. Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[JohnMorrone84]

Hi, for the past few days the speakers have been fine. Waiting to see if the issue happens again and if it does I will try what you suggested, thanks!

[Irwin6]

Hi @JohnMorrone84,

That's great! Happy to hear that the issue has been resolved for now.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now. However, you can respond to the same thread to continue the conversation. 

Take care and have a great day ahead!

Irwin6

HP Support