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Microsoft Windows 10 (64-bit)

hi I got a hp omen 17 1660ti and I recently bought it. It was working fine until 2 days ago it was making a grinding noise I was really confused so I flipped my laptop to see and there was dust there I was think. To myself dust isn’t a problem I updated everything bios I checked software is up to date everything all ready

 

and there’s  another thing when I open omen command center and I go to performance control and the cpu is like 50 when I am not running heavy tabs and when I switch to max fan speed the noise I see this there 

 

 

 

any advice any ideas Let me know thank you

2 REPLIES 2
HP Recommended

Hi
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

HP Recommended

I did every single step but I still hear the grinding noise the update I did take a bit long but I was praying it was going to work but I didn't do you have any other options or something else I can update or download thank you

 

and there another thing do i have to clean the back of the laptop because there is just is that the problem i just use a air duster but i want your option first thank you.

 

and the test got all passed on them

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