Hp omen ce198wm dose not turn on

[msfrn]

Hello dears

Today, when i was playing some games, the laptop suddenly gone shutdown.

Laptop was in plug. It had not any warning about the low battery and warming.

Now, it dose not turn on, i try press the power button for the 3 second and 30 seconds and one minute, but it did not working.

I let it for about 1 hour and did not any working.

Just, when i press power button, the light of charger port is lighting white color for 3 times, and again is not working anything.

Please help me.

Thanks.

[WAWood]

@msfrn 

Most likely, the laptop is experiencing a major hardware failure. You MIGHT be able to run hardware diagnostics by pressing the Esc key repeatedly and then, when the HP Startup Menu appears, select Diagnostics (usually F2) and let it run.

If that does not work, then there is nothing more you can do personally.

I wish we could help you from here, but we can't. The problem is that we HERE, have no way of diagnosing or repairing hardware problems. And, with the PC not even starting, even HP Tech Support, who have the authority and tools to REMOTE into a PC across the Internet, can not access your PC.

Software failures invariably present with error messages of some kind on the screen, such as No Operating System or No Boot Device. In these cases, reinstalling the OS from media such as DVD or USB fixes the first; rebuilding the boot records using various utilities fixes the second. But any time a laptop simply refuses to turn on, that tend to indicate a serious hardware failure.

If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then you should contact HP Customer Support to see about having it repaired or replaced under warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (650) 857-1501.
Tech Support's number is 1 (800) 474-6836.

If your PC is no longer under warranty, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck

[msfrn]

Thank you for your guidance.

Pressing the Esc key repeatedly also dose not work😞

[msfrn]

Is there other ways that i have to test? Such as remove the battery?

Im living in iran and i bought this laptop (about 2 month ago) from somebody who bought it from United Arab Emirates.

I do not have access to the original Hp company Warranty service.

What can i do dear Hp?

[WAWood]

@msfrn 

Sorry, but we have no way to test or examine it from here.

You would have to find some local place that can check it out.

[msfrn]

Hello again.

It is fixeeeeeeeeeeeeeeeeed😅

Laptop had not any charge!! Because the charger cable was not connected properly, just it.

Thank you for your attention sir🙏🙏