cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
5 4 0 0
Message 1 of 12
455
Flag Post

Solved!

Hp omen command center

HP Recommended
HP Omen dc0850nd
Microsoft Windows 10 (64-bit)

Hello! 

I installed all drivers, but I have problem with omen command center. At screenshot all information, after that laptop reboot

Screenshot_20190816-013150.png

11 REPLIES 11
Highlighted
Level 15
Level 15
11,939 11,740 1,233 3,639
Message 2 of 12
Flag Post
HP Recommended

@sallythink 

 

I cannot make out what your screen shot says. Its a tiny picture with a whole bunch of black bar space around it.

A few questions...

Is this a NEW purchase you just opened or have you had it for a while?

IF this error screen come up automatically after you boot the PC, or only when you open the command center?

What did you install exactly and where did you get it?

 

 

0 Kudos
Highlighted
Author
New member
5 4 0 0
Message 3 of 12
Flag Post
HP Recommended

Click on picture 😃

This is new purchase. I can't install command center. While I install command center I have this errors. I got it on this page https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-15-dc0000-laptop-pc/20329817/model/22863...

0 Kudos
Highlighted
Level 15
Level 15
11,939 11,740 1,233 3,639
Message 4 of 12
Flag Post
HP Recommended

Didn't your system come with Windows installed, or did you install your own copy?

Trying to figure out why you installed drivers when it shouldn't have been necessary.

0 Kudos
Highlighted
Level 15
Level 15
11,939 11,740 1,233 3,639
Message 5 of 12
Flag Post
HP Recommended

and I did click on your picture..

It was so poorly done I couldn't see it.   😉

0 Kudos
Highlighted
Author
New member
5 4 0 0
Message 6 of 12
Flag Post
HP Recommended

It's my own windows copy. Sorry for screenshot, see this 

https://prnt.sc/ot9g7g

0 Kudos
Highlighted
Level 15
Level 15
11,939 11,740 1,233 3,639
Message 7 of 12
Flag Post
HP Recommended

You  are installing the wrong copy of the command center. Also its not necessary to install all of the drivers from the drivers page.

Windows will auto install them now during Windows Updates.

 

Uninstall the copy of the command center (OCC) you currently installed.

Reboot the PC and install from this link.....

Get OMEN Command Center - Microsoft Store

 

Then go to Windows Updates and force it to check for updates, even if it shows its up to date.

Do this several times until it doesn't find anymore.

Reboot the PC and try the OCC again.

Highlighted
Level 15
Level 15
11,939 11,740 1,233 3,639
Message 8 of 12
Flag Post
HP Recommended

Also I assume you installed Windows 10 Home edition, correct?

0 Kudos
Highlighted
Author
New member
5 4 0 0
Message 9 of 12
Flag Post
HP Recommended

Yeah, you right, home edition. I installed omen command center from Microsoft store, but I have limited app, without overclock and hotkey not working 

0 Kudos
Highlighted
Level 15
Level 15
11,939 11,740 1,233 3,639
Message 10 of 12
Flag Post
HP Recommended

Which hot key is not working? Are you talking about the Omen Key that opens the OCC?

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation