01-12-2019 03:20 AM
I have a question about warranty.I want to know if it's normal for my HPsupport for initial setup to be between mar 17.2017 and oct 16.2017 and hp manufacturer/base warranty between mar 17.2017 and apr 15.2018 while the laptop was bought on december 2017. Isn't support for initial setup and base warranty needed AFTER you buy the laptop?
01-13-2019 04:05 PM
Thank you for posting on HP Forums,
Echo_Lake is at your service.
I understand you are in need of support, As it's a warranty dispute, you would have to talk to our Support Engineers. And to help you out, I'm sending out a Private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Forums profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage