Hp pavilion Ryzen 5 3550h is running slow

[Victor2001]

I am using hp pavillion gaming Ryzen 5 3550h it's boot up and shut down time are high nearly 40 to 50 secs and while I bought two keyboard buttons are not working I raised a request for service and help but from hp customer service they only ask me to do run diagnostics and check nearly 5 members from customer service ask me to do same thing.

Still now my problem are not solved a really a bad worst laptop service I got hp has a waste worst bad service 

[Hawks_Eye]

Hi @Victor2001 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

It sounds like your HP Pavilion Gaming Ryzen 5 3550H is experiencing slow boot/shutdown times and keyboard issues, which can be frustrating. Here’s how to tackle both problems:

Fixing Slow Boot & Shutdown

Disable Startup Programs

• Open Task Manager (Ctrl + Shift + Esc).
• Go to the Startup tab and disable unnecessary apps.

Enable Fast Startup

• Go to Control Panel → Power Options → Choose what the power buttons do.
• Click Change settings that are currently unavailable.
• Enable Turn on fast startup.

Update Drivers & BIOS

• Visit HP’s support page and check for BIOS updates and chipset drivers.
• Install the latest updates and restart your laptop.

Run Disk Cleanup & Optimize SSD

• Open File Explorer, right-click your C: drive, and select Properties → Disk Cleanup.
• Go to Tools → Optimize and run SSD optimization.

 

Fixing Keyboard Issues

Check for Physical Damage

• If the keys are stuck or unresponsive, a keyboard replacement may be necessary.
• Try an external keyboard to confirm if the issue is hardware-related.

Run Keyboard Troubleshooter

• Go to Settings → Update & Security → Troubleshoot → Keyboard.
• Follow the on-screen instructions.

Update Keyboard Drivers

• Open Device Manager (Win + X → Device Manager).
• Expand Keyboards, right-click your keyboard, and select Update driver.

Try these steps and let me know if you need further assistance! 🚀

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye