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‎05-07-2019 07:53 PM

HP Recommended
Product: Hp pavillion 15 cx0055em
Operating System: Microsoft Windows 10 (32-bit)
Product: HP Pavilion Gaming Laptop

I recently purchased an HP Pavilion Gaming Laptop at Walmart. It was advertised as containing the "Intel Software Starter Pack". At no point during set up was there an option to download this software and everything I see says I need a Master Key to access the software and that it should arrive to me via email. Does anyone know where I should input my email to receive this Master Key? Did I miss a step or how do I go about accessing this software?

1 REPLY 1

‎05-08-2019 12:12 PM

HP Recommended

@Parthkadyan

Thank you for joining the HP Community

 

I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community.

Have a great day! 

Raj1788
I am an HP Employee 

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