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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎08-10-2025 07:39 AM

HP Recommended
  • My battery is not charging when the adapter is plugged in. When I run diagnostic test it shows charging port failure shows the failure id Q05U43-C1NCNW-MFPWWJ-089703 what is the problem and what component to be changed
3 REPLIES 3

‎08-10-2025 09:18 AM

HP Recommended

The only suggestion I can offer would be to enter the required information at the link below and see what it reports:

 

HP Customer Support - Service Center

 

Below is the link to the parts list for your notebook:

 

HP PartSurfer

 

I believe that the charging port is this part number and description:

 

N13314-001
DC-IN CONNECTOR

 

Below is the link to the service manual:

 

Maintenance and Service Guide

 

 

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‎08-10-2025 11:58 AM

HP Recommended

I have tried that but I shows there is no support agent at my location what can I do 

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‎08-10-2025 01:29 PM

HP Recommended

The only suggestion I can offer would be to contact the HP authorized suppliers who do business in India and see if they can locate the part for you:

 

The HP Parts Store | HP Computer Parts | HP Printer Parts | HP parts | hp batteries | SSD | printhea...

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