Hp victus got blank screen while using it

[Zaman10]

Subject: HP Victus Laptop – Won’t Power On – Warranty Repair Request

[Hawks_Eye]

Hi @Zaman10 

Welcome to the HP Support Community! We're here to help you get back up and running.

If your HP Victus laptop encounters a blank screen while using it, here are some troubleshooting steps you can follow:

Check the Power Source: Ensure the laptop is connected to a working power outlet and the charger is functioning properly. You can try a different power outlet or charger if available.

Reset the Laptop: If the laptop still won't power on, try a hard reset. Here's how:

• Disconnect all peripheral devices and remove the laptop's battery (if it's removable).
• Press and hold the power button for about 10-15 seconds.
• Reconnect the battery and plug in the charger, then try to power on the laptop.

Inspect for Damage: Check the laptop's screen and body for any visible damage.

BIOS Reset: If you've recently performed undervolting through the OMEN Gaming Hub, which might have caused instability, you can try resetting the BIOS settings. This can be done by powering off the unit and pressing the power button, holding it for more than 10 seconds to reset the Embedded Controller (EC), and then powering on the unit again Source.

Contact HP Support: If your laptop is still under warranty and these steps don't resolve the issue, consider contacting HP Phone Support for further assistance or to request a warranty repair. It's important to have your laptop's model number and purchase details on hand when reaching out to support.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye