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KynngVon
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Message 1 of 6
347
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I Factory Reset My HP Pavilion Gaming - 15-dk0041nia

HP Recommended
Microsoft Windows 10 (64-bit)

My Keyboard Light is not working again after it crashed and i reset it 

kindly help or assist me with the direct driver to install 

5 REPLIES 5
ub6424
Level 10
6,338 6,307 322 502
Message 2 of 6
Flag Post
HP Recommended

Hello @KynngVon 

 

Did you use (A) HP Cloud Recovery or (B) Windows Reset ?

When using (B) all your HP applications are gone.

 

Read what user Paul_Tikkanen wrote here to do a HP Cloud Recovery:

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Stream-Purple-Paper-Weight/m...

 

Please report your results

 

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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KynngVon
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Message 3 of 6
Flag Post
HP Recommended

I did windows reset

is there any alternatives

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ub6424
Level 10
6,338 6,307 322 502
Message 4 of 6
Flag Post
HP Recommended

Hello @KynngVon 

 

(1) Plugin Power Adapter !

(2) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.55 Rev.A23.4 MBJun 5, 2022Download

Why ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

 

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 (3) Install 

Intel Chipset Installation Utility and Driver

10.1.18412.8219 Rev.A1.0 MBNov 27, 2020Download

Intel Dynamic Tuning Driver

8.7.10200.12510 Rev.A7.1 MBNov 27, 2020Download

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

 

(4) Reboot and test again ...

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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KynngVon
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Message 5 of 6
Flag Post
HP Recommended

i did all you asked me to do , but still the keyboard light is still not coming up .

Honestly am tired of this Hp ,funny enough the laptop is not even up to a year 

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ub6424
Level 10
6,338 6,307 322 502
Message 6 of 6
Flag Post
HP Recommended

Hello @KynngVon 

 

One simple question, did you tried this ?

https://h30434.www3.hp.com/t5/Gaming-Notebooks/Omen-Keyboard-does-not-light-up/m-p/6199913/highlight...

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No
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