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HP Recommended
HP Pavilion Gaming - 15-dk0046tx
Microsoft Windows 10 (64-bit)

While using laptop suddenly blue screen error pops with stop code memory management, but I am unable to find the root cause of this error. My device is fully updated till date with windows 10 64-bit. After that blue screen pops it start loading percentage and after reaching 100% it automatically restarts my device and then my device runs back normally. I want to get rid of this issue please help.

1 REPLY 1
HP Recommended

Hi @Spartan027 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing blue screen-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

Are you able to boot into Windows?

 

I would suggest you please run a hardware scan and let me know the outcome of it: https://support.hp.com/us-en/document/ish_2854458-2733239-16 

 

Also, please follow the steps shared in the link below and let me know how it goes: https://support.hp.com/id-en/document/ish_3894621-2907986-16 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
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