I am having low fps when plugged in for charging

[SH4LIN]

I bought HP Pavilion Power 15-cb00XX It has intel i7 7700HQ and GTX 1050 graphic card so whenever i play game while plugged in it gives low fps like 12-20 even in games like CSGO with the lowest resolution and lowest graphic settings i monitored CPU usage when i play game CPU usage never exceeds 25% also i performed benchmark test on my notebook it was poor i searched so much about this problem found some solution like update BIOS, update Driver, Change Battery settings tried everything  but nothing works i can't get fps in CSGO how it will give me high fps in COD WARZONE I also tried installing game on my ssd but same problem 

Need Help

 This test is done while plugged in

[praveen196]

@SH4LIN Welcome to HP Community!

I understand that you are facing low fps when plugged in for charging.

I appreciate that you've attempted the steps mentioned and I'll be more than glad to help you out: 

  

Right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel. 

  

To quickly set a system-wide preference, you could use the Adjust image settings with the preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate. 

  

By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does. 

  

If you have a laptop with NVIDIA Optimus technology — that is, both NVIDIA and Intel graphics — this is the same place you can choose which applications will use the NVIDIA hardware and which will use the Intel hardware. 

  

For more assistance, please check a similar HP Forums post (Resolved): Click here    

(Though the header is different the steps will help get you a fix). 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[SH4LIN]

Thank you for your reply but i used XTU to do stress test and i found that my processors clock frequency is capped at 0.80 ghz while charging so while charging my CPU never exceeds 25% usage

This is While Charging

 

This is Without Charging

[praveen196]

@SH4LIN 

I understand your concerns.

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

1. Click Check for updates and messages to scan for new updates.

1. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
2. Click the update name for a description, version number, and file size.
3. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

Have a nice day!!