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‎02-23-2020 10:27 AM

HP Recommended
Product: Hp Omen 15-dh0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

My HP omen laptop has recently been unable to connect to my tv via HDMI cable, in addition to this I have been unable to change the brightness of the screen. I am not given any option of changing the screen brightness, the the FN + F1/F2 buttons do nothing. If i try to change the brightness via  Intel graphics command centre similarly nothing happens.

 

Please can you advice what I can do to help solve these problem/what information is needed from me? 

 

Cheers,

 

Ryan

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-24-2020 11:51 AM

HP Recommended

HP customer support fixed the issue. A windows update had failed, resulting in my display adaptor disconnecting and being unable to reconnect. They deleted and reinstalled the erroneous update. 

View solution in original post

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2 REPLIES 2

‎02-23-2020 02:55 PM

HP Recommended

@RyanMcClory 

 

For HDMI, please check the cable itself, plug in and pull out more often can cause some problems with HDMI ports (both ends). For brightness: did you change the option ? If not, please try  F1 and F2, without Fn key.

 

Regards.

BH
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Was this reply helpful? Yes No

‎02-24-2020 11:51 AM

HP Recommended

HP customer support fixed the issue. A windows update had failed, resulting in my display adaptor disconnecting and being unable to reconnect. They deleted and reinstalled the erroneous update. 

Was this reply helpful? Yes No
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