cancel
Showing results for 
Search instead for 
Did you mean: 
RyanMcClory
Level 1
2 1 1 0
Message 1 of 3
398
Flag Post

Solved!

I cannot connect to a tv via HDMI nor can I change my laptops brightness

HP Recommended
Hp Omen 15-dh0xxx
Microsoft Windows 10 (64-bit)

Hello,

 

My HP omen laptop has recently been unable to connect to my tv via HDMI cable, in addition to this I have been unable to change the brightness of the screen. I am not given any option of changing the screen brightness, the the FN + F1/F2 buttons do nothing. If i try to change the brightness via  Intel graphics command centre similarly nothing happens.

 

Please can you advice what I can do to help solve these problem/what information is needed from me? 

 

Cheers,

 

Ryan

1 ACCEPTED SOLUTION

Accepted Solutions
RyanMcClory
Author
Level 1
2 1 1 0
Message 3 of 3
Flag Post
HP Recommended

HP customer support fixed the issue. A windows update had failed, resulting in my display adaptor disconnecting and being unable to reconnect. They deleted and reinstalled the erroneous update. 

View solution in original post

0 Kudos
2 REPLIES 2
banhien
Level 19
Level 19
92,618 92,496 11,971 25,526
Message 2 of 3
Flag Post
HP Recommended

@RyanMcClory 

 

For HDMI, please check the cable itself, plug in and pull out more often can cause some problems with HDMI ports (both ends). For brightness: did you change the option ? If not, please try  F1 and F2, without Fn key.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



0 Kudos
RyanMcClory
Author
Level 1
2 1 1 0
Message 3 of 3
Flag Post
HP Recommended

HP customer support fixed the issue. A windows update had failed, resulting in my display adaptor disconnecting and being unable to reconnect. They deleted and reinstalled the erroneous update. 

View solution in original post

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation