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Solved!

I cannot find the switchable graphics in my BIOS but previously it had. Cannot detect my Radeon GPU

HP Recommended
HP Laptop 14-bs0xx
Microsoft Windows 10 in S Mode

Hi, I am hoping someone would help me and have the same issue as mine. My Laptop previously has Radeon Graphics installed and after I installed and uninstalled the msi Afterburner i got this problem where my Radeon graphics is not functioning or it shows no load when viewed in task manager and in the Radeon Software performance monitor.

 

I tried uninstalling the radeon software and to reinstall it just like other steps in resolving some issues, but to my surprise, the the AMD auto detect tool cannot detect my Radeon Hardware. it says "Error 173 - Radeon Software install cannot proceed as AMD graphics hardware has not been detected in your system configuration."

 

i tried to see in the BIOS to check and enable the switchable graphics as the option is there before the updates. Much to my surprise, the option for the latter cannot be found in my laptop's BIOS.

 

my Laptop is 

Product name:         HP Laptop 14-bs0xx

Operating System:  Windows 10 Home Single Language 64-bit Version: 17134.1304

Microprocessor:       Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz

System Board:         831F 17.42

System BIOS:            F.47

 

 

Thanks again.

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HP Support Agent
HP Support Agent
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@maxcspider Welcome to HP Community!

 

I understand that you are unable to find the switchable graphics on the BIOS.

 

Please perform the below steps and check.

 

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Please refer to the below link to how to switch the graphics.

 

 

https://support.hp.com/in-en/document/c03048374

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Hi @Praveen196, thank you for the help, but i have found a different solution to my problem. This was what I have done to solve the issue.

 

*I was unable to rollback my BIOS previous version so I did not attempt to recover that further as I was unsure what changes could have done it to my current setup so I have uninstall my Radeon Software then,

 

*I donwloaded Radeon Software Catalyst and run the software package to install the drivers

*I have discovered "GPU sniffer" from Adobe and run the executable file, it did found my undetectable Radeon Graphics.

*I run the "Device Manager" under the Display adapters and my Radeon (TM) 520 is appearing now, but at this moment it still not picking up load from my game so i have updated the driver from my computer and found a "signed compatible driver" from my computer.

 

This helped me solve my issue on my Radeon Graphics, but i did not attempt to recover further my previous BIOS to factory setting as my Radeon Graphics is now working fine.

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HP Support Agent
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@maxcspider

 

We are happy to hear that you have resolved the issue.

 

In the future, if you have any other concerns.

 

Please get back to us, We will assist you.

 

Have a nice day!!

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