I did not receive the antivirus from the hp care pack which i purchased from hp online store

[Rgupta2121]

I purchased the hp care pack from hp website which included 2-year additional warranty, 3-year ADP and 3-year Protegent antivirus

the warranty has been updated but I did not receive the antivirus yet

it's been more than a month of purchase date.

let me know if you need any other details

[VikramTheGreat · Accepted solution]

Hi @Rgupta2121,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out. For your Victus by HP 15.6" Gaming Laptop (15-fa2000, A8VX6AV) and the HP Care Pack you purchased, which includes a 2-year additional warranty, 3-year Accidental Damage Protection (ADP), and 3-year Protegent antivirus, please note the following:

Antivirus Key Delivery Timeline

You will receive:

• Your warranty certificate and
• The Protegent antivirus activation key

via your registered email address within 30 days of your purchase.

Since it has been more than a month, we recommend the following:

Next Step: Contact the HP Support Team

Please send an email with your:

• Purchase details (invoice or order number)
• Registered email address
• Laptop serial number

To the official HP India Care Pack Support team:

📧 hpstoreindia@customerservice.team

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support