I dont find this????

[WILLY1995]

1. Click the Start button, then click Run. 
2. In the Run window, next to Open, type MSCONFIG. 
3. Press the ENTER key. 
4. In the System Configuration Utility window, click the Startup tab. 
5. On the Startup tab, under Startup Item, ensure that there is a check in the HKserv checkbox.

I DONT FIND STARTUP ITEM IN STARTUP TAB is there any problem???

[praveenbv]

Hi@WILLY1995, Welcome to the HP Support Community!

Request you to follow the below troubleshooting steps from the document:-

https://support.hp.com/in-en/document/c03341435

Hope this helps! Keep me posted. 

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[praveenbv]

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