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- I have a delay in my headphones jack

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12-24-2019 03:24 AM - edited 12-24-2019 03:26 AM
I have a delay in my headphones jack. Every time i play an audio i wait about 2 seconds to hear it. My windows , driver and all the software are up to date. Is there any solution??
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Accepted Solutions
12-26-2019 11:49 AM
Hi @PokyM
Welcome to the HP Support Community. I'd be happy to assist you.
Have you tried using a different headphone and check if the issue persists?
Install updates using HP Support Assistant (Make sure all the updates are installed)
- In the search box, type and open HP Support Assistant.
- Check for updates.
- If the updates are available, click on install and restart the computer.
Note: If you do not have HP Support Assistant installed, Click here to download the same.
If the issue persists, proceed to the next step.
Find HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318}\xxxx\PowerSettings
where 'xxxx' is one of keys which contains
DriverDesc value 'Realtek High Definition Audio'.
Note: There may be multiple ones containing PowerSettings,
for example 'Nvidia High Definition Audio'.
You'll find there three binary values and set them:
- ConservationIdleTime = ff ff ff ff;
- IdlePowerState = 00 00 00 00;
- PerformanceIdleTime = ff ff ff ff.
Default values are all 00 00 00 00 which disables power settings,
but driver somehow overrides it with 0a 00 00 00
which is 10 seconds (0x0a = 10) and is by default in driver.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
12-26-2019 11:49 AM
Hi @PokyM
Welcome to the HP Support Community. I'd be happy to assist you.
Have you tried using a different headphone and check if the issue persists?
Install updates using HP Support Assistant (Make sure all the updates are installed)
- In the search box, type and open HP Support Assistant.
- Check for updates.
- If the updates are available, click on install and restart the computer.
Note: If you do not have HP Support Assistant installed, Click here to download the same.
If the issue persists, proceed to the next step.
Find HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318}\xxxx\PowerSettings
where 'xxxx' is one of keys which contains
DriverDesc value 'Realtek High Definition Audio'.
Note: There may be multiple ones containing PowerSettings,
for example 'Nvidia High Definition Audio'.
You'll find there three binary values and set them:
- ConservationIdleTime = ff ff ff ff;
- IdlePowerState = 00 00 00 00;
- PerformanceIdleTime = ff ff ff ff.
Default values are all 00 00 00 00 which disables power settings,
but driver somehow overrides it with 0a 00 00 00
which is 10 seconds (0x0a = 10) and is by default in driver.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee