Create an account on the HP Community to personalize your profile and ask a question
05-19-2022 03:21 AM
A month ago i upgraded my laptop from windows 10 to windows 11. I was happy with the new os until now, but i dont know if the os is the problem in this case. So, recently my laptop started to crash when playing games like fifa or league of legends, a blue screen appeared and said as stop code memory management. First i tried to ignore, saying maybe that wont happen again, but it started to happen very frequently, until my laptop crashed and this time a black screen appeared and said hard drive error. I tried what i found on the internet, such as using sfc/scannow, chdsk but for nothing. My laptop started to work so slowly, and when i opened the desktop, under the e local disk, it showed ntfs, and i couldnt acces the files on that drive. What can i do to solve all this problems? Help!
05-22-2022 03:56 AM
Welcome to the HP Support Community! I'd like to help!
I see you are experiencing issues with the OMEN By HP Notebook just goes to a blue screen.
I have a few recommendations
- Update your Notebook computer to the latest BIOS from HP.COM.
- Make sure the Windows and HP support assistant updates are up to date.
The BIOS can be corrupted during normal operation from a failed BIOS upgrade, or damage from a virus.
Recover the BIOS using a key press combination.
Turn off the computer. Press and hold the Windows + b keys, and continue to press those keys while you press and hold the power button for 2 to 3 seconds. Release the power button, but continue pressing the Windows + b keys.
The power light remains on, and the screen remains blank for about 40 seconds before anything is displayed. You might hear a series of beeps (usually 8 beeps). Eventually, an HP BIOS Update screen is displayed and the BIOS update begins automatically.
After the BIOS is recovered, a Continue Startup button is displayed and a timer counts down. Click the Continue Startup button to restart the computer immediately, or wait for the computer to restart automatically when the timer reaches zero.
If issue still persist then test the hard drive using HP PC Hardware Diagnostics UEFI to rule out other hard drive issues
- Start or restart the computer.
- Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
- Select Component Tests > Hard Drive > Quick Test.
- Click Run Once.
Once the test completes, results are displayed on the screen.
If the drive passes all tests, continue to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue.
The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.
Click here for the HP Cloud Recovery Tool (Windows 10) link.
For any hardware issue or repair please click on the link Phone Assist Worldwide
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
Didn't find what you were looking for? Ask the community