I have cleared out an event viewer file and can no longer log into laptop to use it.

[TnAgamer]

I cleared out an event viewer file and now I am in a loop where I cannot log in to my computer It states your pin is no longer available due to a change in the security settings on this device It says you can set up your PIN again by going to settings account sign in options but I am in a loop where it wants the password and it's not recognizing it

[Pallipurath]

Hi @TnAgamer,

Welcome to the HP Support Community.

Thank you for posting your query.

I'm sorry to hear that you're experiencing this issue. It's a common problem that can usually be resolved with a few steps. I would request you to please follow the steps:

Restart in Safe Mode:

• Hold the Shift key and select Restart from the login screen.
• Go to Troubleshoot > Advanced Options > Startup Settings and restart.
• Once the system restarts, press a key (F4, F5, or F6) to enable Safe Mode.

Login Using Safe Mode:

• In Safe Mode, you'll be able to use a password to login. Use the password associated with your Microsoft account or any local administrator account.

Set Up a New PIN:

• Once logged in, go to Settings > Accounts > Sign-in options.
• Under PIN, click Add to set up a new PIN.

Additional Options:

• Use an alternative login method like a password or Security Key if available.

Reset Microsoft Account Password:

• If you cannot remember the password, visit the Microsoft account recovery page on another device to reset it.

Take care and have an amazing day!

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Regards

Pallipurath.