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HP Recommended
Microsoft Windows 11

I have noticed a yellowish discoloration appearing in the corner of my laptop screen. It is visible on light-colored backgrounds and seems to be affecting the display quality.

The laptop has not been dropped or exposed to any physical damage, pressure, or liquid spills. The discoloration appeared gradually during normal usage.

Since my laptop is under active factory warranty and this seems to be a display defect, I would like to request a hardware diagnosis and repair or replacement under warranty coverage.

4 REPLIES 4
HP Recommended

Hi @mega6,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

HP Recommended

Device name LAPTOP-16VIGQNG
Processor AMD Ryzen 5 5600H with Radeon Graphics 3.30 GHz
Installed RAM 8.00 GB (7.34 GB usable)
Device ID C22B6D9D-7AC7-4993-9A85-D78D8A489564
Product ID 00356-24773-10977-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

HP Recommended

and this issue is not static the yellow color is appearing in some area and diappearinging and appearing  if this  is customer made defect it should not be dynamic 

HP Recommended

Hi @mega6,

 

Thank you for the response.

 

We're here to help you tackle that hardware failure! Don't worry, we've got your back! 

 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

 

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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