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Ibrarahmed
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I have purchased an laptop having S/N: [Personal Info] hwo to check it's brand new or refurbished?

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i have purchased a laptop having S/N [Personal Information Removed] in pakistan  the shop for which i have purchased this is claiming the  laptop is brand new but  I'm having a doubt that it's  refurbished cuz the official warranty of the laptop is being expired to he just give me a local warranty of his shop so i want know that how can i prove it if it's refurbished or used ? 

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Kumar0307
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@Ibrarahmed, Welcome to the HP Support Community!

 

You may check the warranty of any HP product using this link.

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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