09-25-2019 06:18 PM
@dwightddp May the force be with you!
Thank you for posting on HP Community, for an accurate solution I'll need more details:
What is the product number of your device? Use this link to find it: click here
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)
Did you check the HP service and maintenance guide to identify the details of how much ram is supported by your device?
Please reply with the details for further assistance.
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