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HP Recommended
OMEN 16.1 inch Gaming Laptop PC 16-b0000 (2W6B3AV)
Microsoft Windows 11

My screen broke. My cat jumped on my computer screen while fighting with my other cat and now my screen is completely broken. Can I replace it? What should I do? Which screen should I buy? Where do I go to get it fixed? Because Best buy does not repair computers apparently 

1 REPLY 1
HP Recommended

Hi @Smartcookie1592 

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand this is physical damage. However, the support here is limited to software troubleshooting. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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